ISO Guideline for Covid19




  • Covid-19 Pandemic: Tips to Run Your Business During the Time of Lockdown and Curfew

    In the matter of just a week, India went from a do-not-panic state to a state of complete lockdown. Coronavirus is spreading like wildfire and every day we see several cases rising at an alarming speed. As per a news report by Reuters, India could face between around 100,000 and 1.3 million confirmed cases of the disease caused by the new coronavirus by mid-May if it continues to spread at its current pace, according to a team of scientists based mainly in the United States.

    While people are locked inside their houses for safety concerns, the markets has witnessed record falls and businesses are on a downward spiral. Furthermore, country-wide quarantines, travel restrictions, and social-distancing measures have to lead to a sharp fall in consumer and business spending producing a recession. So during such testing times, there are several financial and legal aspects that all businesses should bear in mind to mitigate risks and cut down on their losses. Only emergency and essential services may be allowed to continue.

    I trust our client and believe that I should not tell them business, but it is time when we should have diverse focus on several thing. This is time which is not a common and we have never experience such situation, we have tried to take input from the article from the expert to help our people to understand the situation better and to provide some information which may help the client to design their strategy in better way:

    Here are the recommended tips which include some tips from Emily Heaslip that small business owners can take to mitigate risk, protect employees, and support customers during the COVID-19 pandemic.

    1.    Establish a remote work option

    2.    Reduce meetings and travel

    3.    Give employees flexibility

    4.    Communicate transparently with your customers

    5.    Be obsessive about hygiene

    6.    Shift your sales strategy to online

    7.    Consider business interruption insurance

    8.    Plan for the long term

    9.    If you are from India, use Aarogya Setu applications.

    10. Be alert from fraud while being online

    11. Safeguard your premise and assets be it tangible assets or intangible assets.

    To understand what can and cannot be done at the time of lockdown and curfew, Entrepreneur India spoke to lawyers and expert who shed light on what should be done next:

    Seven Dimensional Propositions

    1. Protect & Protocol- Protect your employees and follow government orders. 
    2. Liquidity & Plan- Companies should ensure adequate liquidity to weather the corona-storm. Vital questions to ask your team are – whether we can withstand some more poor quarters if the economy sinks? Do we have contingency plans? Alongside answering these questions, companies should focus on timely payment of statutory taxes and dues along with employee salaries and thereafter model their cash flow, P&L, balance sheet and identify triggers that might significantly impair liquidity.
    3. Pay Your Taxes - â€œMarch-ending” is just around the corner. This implies timely payment of taxes and meticulous tax planning for the coming months to avoid penalties. 
    4. Force Majeure Clause- Companies are worried about the consequences of the non-fulfilment of their contractual obligations. A provision that protects companies from such defaults is the – force majeure clause – which defines event/s that excuse the non-performance of a party. A contract may either explicitly list all qualifying events, or generally define a force majeure event as “an event beyond the parties’ control”, leaving room for interpretation. Thus, companies must look for examples of relevant language such as “disease,” “epidemic,” “pandemic,” “quarantine,” or “acts of government,” which may be interpreted to include the COVID-19 outbreak and excuse its non-performance.
    5. Review the Contract- Read the fine print of all your contracts, revisit and renegotiate the terms of engagement keeping in mind unforeseen events and its impact on provisions of – engagement, termination, defaults, to name a few. Parties should also carefully review their subcontracts to determine their rights, obligations, and potential for recovery.
    6. Logistic & Supply Chain- Looking at the current scenario stabilization of inventory levels and logistics may not be immediately achievable. But businesses should then turn their attention to pre-booking rail and air freight capacity and using after-sales stock as a bridge thereby ensuring resilience in their supply chain network. In doing so, companies should carefully review their rights and obligations under these agreements, as well as any risks associated with the consequences and potential for recovery of additional costs or a price adjustment as a result of a work delay or stoppage.
    7. Luring the Market- Offering incentives and discounts to customers will help the business stay relevant in the current market and remain closer to customers.

    Doing Right by Business, Law, Customers, Employees & Stakeholders

    This is the time when understanding the gravity of tuition matters. Follows the rules laid down by the government. Trying to bypass the advisories, rest assured we will find regulators at our doorstep.

    1. Empathize & Strategize- It is important to keep our relationship with existing clients alive. Empathize- they are as badly hit as we are. Consider creating a pipeline of business through digital outreach. Look at the older leads that were on the backburner due to one reason or another.
    2. Offers: Check, if there is merit in diversifying your offering to keep yourself relevant in a post corona world. Think about your stakeholders, yourself, consumer and employees. 
    3. No Knee-Jerk Reactions- Businesses are getting affected but don't get lured into completely diversifying to a new, unrelated stream of business. It is only a matter of time until the situation settles and allows business houses to take more informed calls. Knee-jerk reactions won't do any business any good.
    4. Morality & Law- As a business don't cut corners. Don't do the mistake of doing something not in consonance with morality or law. It is imperative to be on the right side of the law as well as ethics- something which will hold the key to tiding over these difficult times and creating a sustainable value proposition.

     The Digital Transformation  

    While coronavirus lockdown might look as a bane to many, risk management expert Hersh Shah, CEO, GLECO, Institute of Risk Management (UK) India Affiliate believes it can be looked at as a boon. Covid-19 will accelerate digital transformation for businesses. Elaborating on the same he points out:

    1. Video & Zoom Calls: Transactions, university lectures, job interviews, and all business activities have already moved online via video conferencing/Zoom calls. Managing customer relations through video-conferencing maintaining the personal touch will earn brownie points.
    2. A Communication Chain- While following efficient work from home policy, it is important to develop a robust communication chain in your organization to avoid loopholes to ensure an integrated response both internally and externally. 
    3. Data Theft- In the race for being digitally equipped amidst the global change in the way, businesses will function, make sure to have a system in place to combat internal threats such as data leaks and external ones such as cyber hacks and re-architect the infrastructure to make technology and processes more resilient.
    4. Inform- Ensure your company regularly updates the anti-virus software, keep a 24-hour IT helpline so that no work is disrupted, educate all your stakeholders about potential phishing emails.

    Fundamental Questions to Ask During Crisis

    Most businessmen work with a survival mentality, this setback further impacts the economy. Dheeraj Rathi, Managing Director of ECOVIS RKCA, lay down five fundamental questions. 

    1. How my business will grow with the clarity of one single most important factor that will impact the business
    2. What are the apparent and contingent risk in my business, and what I do about it
    3. Do I have an adequate resource for the growth and if not where, and how I reach out to get them, so my business creates value for the long term?
    4. How I review my business in terms of performance and what I do to make it more execution-oriented
    5. How do I engage my people to take ownership?

    This global crisis global will change a lot; however, it is simply about staying safe and making the best of the resources.

    TNV is working on mechanism to offer our services remotely specialty in India to the industry which shall be allowed to open and to operate to serve emergency and essential services.